Privacy Policy for Healthy Osteo
Effective Date: October 2nd 2024
Healthy Osteo is committed to protecting your privacy and ensuring your personal data is handled with transparency, security, and integrity. This Privacy Policy outlines the information we collect, how we use it, and your rights regarding your personal information.
1. Information We Collect
We collect information to improve your experience on our site, deliver relevant communications, and provide you with personalized services. The types of information we collect include:
- Personal Information: such as your name, email address, phone number, and other identifying information when you fill out forms or subscribe to our services.
- Technical Information: including IP address, browser type, device identifiers, and other data collected through cookies or tracking pixels.
- Transactional Information: if you make purchases or engage in services that require payment, we may collect details necessary for processing transactions.
2. How We Use Your Information
Your information is used to:
- Provide Services and Support: To fulfill your requests and provide you with information or support.
- Communication: To send you updates, offers, and information related to our services. This may include SMS communication.
- Analytics and Marketing: To optimize our website and deliver personalized content and advertisements via platforms like Facebook and Google.
- Compliance and Security: To comply with legal obligations, protect our rights, and ensure our platform remains secure.
3. SMS Program Terms and Conditions
Healthy Osteo SMS Program Terms and Conditions:
- Program Description: Healthy Osteo provides SMS updates and reminders for appointments, special offers, and health tips. By opting in, you will receive messages related to your health appointments, promotions, and valuable wellness information to support your health journey.
- Opt-Out Information: You can cancel the SMS service at any time. Simply text “STOP” to the shortcode. Upon sending “STOP,” we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.
- Support Contact: If you experience issues with the messaging program, reply with the keyword HELP for more assistance, or reach out directly to info@healthyosteo.com
- Carrier Liability Disclaimer: Carriers are not liable for delayed or undelivered messages.
- Message and Data Rates: Message and data rates may apply for messages sent to you from us and to us from you. You will receive messages at a frequency of up to 5 messages per month. For questions about your text plan or data plan, contact your wireless provider.
- Privacy and Data Sharing: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4. A2P 10DLC Compliance
In compliance with A2P 10DLC campaign guidelines, Healthy Osteo adheres to the following best practices to ensure responsible use of SMS communications:
- Campaign Transparency: All SMS campaigns identify Healthy Osteo as the sender and include clear instructions for opting out.
- Opt-Out Options: You may opt-out of receiving SMS messages from us by replying “STOP” to any text. If you opt out, you will no longer receive SMS communications.
- Usage Consent: By providing your phone number, you consent to receive messages from Healthy Osteo. We do not share or sell your phone number to third parties.
5. Facebook and Google Advertising
Healthy Osteo uses Facebook and Google Advertising to reach potential and existing customers. Our advertisements are targeted based on information we collect and the data provided by these platforms. We may use cookies and tracking pixels from Facebook and Google on our website to optimize ad delivery and measure ad performance.
You can control how Facebook and Google use your information by adjusting the ad settings on their respective platforms:
6. Cookies and Tracking Technologies
We use cookies, tracking pixels, and similar technologies to collect information about your browsing behavior and device. This helps us improve our website’s functionality and provide you with a tailored experience.
You can manage your cookie preferences through your browser settings. Disabling cookies may affect the functionality of our website.
7. Third-Party Data Sharing
Healthy Osteo does not sell your personal data. However, we may share your information with third parties in the following scenarios:
- Service Providers: We work with trusted partners to perform functions on our behalf, such as payment processing, marketing, and website analytics.
- Legal Requirements: If required by law, we may disclose information to comply with legal obligations or protect our rights.
- Business Transfers: If Healthy Osteo is involved in a merger, acquisition, or asset sale, your personal information may be transferred.
8. Your Rights
You have the right to:
- Access Your Information: Request a copy of the personal information we hold about you.
- Correct Your Information: Request corrections to any inaccurate or incomplete personal data.
- Request Deletion: Request the deletion of your personal data where legally applicable.
- Object to Processing: Opt out of certain uses of your personal information, such as direct marketing communications.
- Withdraw Consent: If you have provided consent for data processing, you may withdraw this consent at any time.
To exercise these rights, please contact us at melita@healthyosteo.com
9. Data Security
Healthy Osteo takes appropriate technical and organizational measures to protect your information from unauthorized access, loss, or misuse. However, no method of electronic transmission or storage is completely secure, so we cannot guarantee absolute security.
10. Changes to This Privacy Policy
Healthy Osteo reserves the right to update this Privacy Policy at any time. If significant changes are made, we will notify you via email or a prominent notice on our website.
11. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please reach out to us at:
Healthy Osteo
Suite 370-145 Chadwick Court North Vancouver BC, V7M 3K1
Email: info@healthyosteo.com
Phone: 604 960 1171
Last Updated: November 1st 2024
